Gumtree
Sellers are now able to indicate which items are available to be shipped to you. You can identify these ads (where shipping is offered) by looking for the "Shipping Offered" badge.
New: Shipping with Gumtree Pay. Ask the seller to ship the item to you when arranging payment. The seller enters the shipping cost and selects an approved delivery provider when creating your payment request, so you pay for the item and shipping together through Gumtree Pay and can follow tracking in the app. Your payment will be securely held until your item has been delivered and you’ve had the chance to inspect it. Read our new Shipping with Gumtree Pay FAQ to see how it works in detail.
If something goes wrong, eligible purchases may be covered by Gumtree Pay with Protected Shipping - see the full policy here for what is and isn’t covered.
Negotiation
On shipping-applicable items, if you want to purchase and have the item shipped to you, reach out to the seller and request the item to be shipped. In your conversation, you should ensure you confirm the following points prior to transacting with the seller:
- The total cost of shipping to your address;
- Any insurance to be added (offered by the seller’s shipping provider);
- Any express service to be added (depending on the seller’s shipping provider); and
- Whether refunds and returns are accepted and how they will be processed. This includes return additional shipping charges, who is responsible for those costs and any refund of shipping fees. For eligible purchases through the Gumtree Pay Shipping feature, returns and refunds for disputes are handled through Gumtree under the Protected Shipping policy.
If the seller ships outside the Shipping feature within Gumtree Pay (including where ‘Pickup’ is selected at checkout and shipping is arranged directly), the shipping arrangement is solely between you and the seller, without Gumtree’s involvement, and Protected Shipping does not apply - even if you paid with Gumtree Pay. Please liaise with your seller on any questions you may have.Please liaise with your seller on any questions you may have.
Payment
For security purposes, we do not recommend payment via bank transfer. To be eligible for Protected Shipping you must pay with Gumtree Pay. Your payment will be securely held until your item is delivered and you’ve had the chance to inspect it. You will not be covered if you pay by direct money transfer outside the Gumtree app or website - including direct PayPal, PayID or bank transfer.
How to check the Shipping feature is being used: your Gumtree Pay checkout screen will show an itemised ‘Shipping cost’ line and a selected delivery provider. If there’s no shipping cost at checkout, the seller hasn’t used the Shipping feature and Protected Shipping doesn’t apply to your purchase.
For more information regarding how buyers and sellers can stay safe on Gumtree, please see our guide Staying Safe on Gumtree.
Post-sale
For eligible purchases through the Shipping feature: raise any dispute with Gumtree within 3 days of confirmed delivery. Keep the item in the condition it arrived until the dispute is resolved. If Gumtree approves a return, post it back within 3 days using a tracked service and share the tracking number with Gumtree. Protected Shipping doesn’t cover change of mind - contact the seller directly to discuss options in that case. For purchases outside the Shipping feature, returns and refunds are negotiated directly between you and the seller.
Gumtree facilitates dispute resolution only for eligible purchases shipped through the Shipping feature within Gumtree Pay. For all other transactions, disputes are resolved directly between you and the seller. Please ensure that all specifics of the item and the shipping process are agreed prior to transacting.
If you believe you have been targeted by a scam, please contact Customer Support.
