Gumtree Returns Policy

Bought with Gumtree Pay and shipped through the Shipping feature? Returns and refunds for eligible disputes are handled through Gumtree under the Gumtree Pay with Protected Shipping policies. If your item hasn’t arrived or is significantly not as described, raise a dispute with Gumtree within 3 days of confirmed delivery. Change of mind isn’t covered - contact your seller directly to discuss options. For full details of how returns, refunds and disputes work, see the Protected Shipping Policy for Buyers and the Protected Shipping Policy for Sellers.

For all other purchases, refund and return terms are individually negotiated between you and the seller. This includes where Gumtree Pay was used but the seller shipped outside the Shipping feature (e.g., "Pickup" was selected, or shipping was arranged directly with the seller).

Gumtree facilitates dispute resolution only for eligible purchases paid with Gumtree Pay and shipped through the Shipping feature within Gumtree Pay. For all other transactions, disputes are resolved directly between buyer and seller. Please ensure that all specifics of the item and the shipping process are agreed prior to transacting.

Please see our Terms of Use for more information on our working guidelines and policies. 

If you believe you have been targeted by a scam, please contact Customer Support.