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New information about recalling consumer products
The Australian Competition and Consumer Commission (ACCC) has simplified information to help suppliers understand how to quickly carry out a product safety recall.
Products sold to consumers must be safe. If a product is a risk to safety, or it doesn’t comply with a mandatory standard or product ban, your business may need to recall it.
Key steps to recall an unsafe product
- Stop the supply of the product
- Tell the ACCC within 2 days of taking recall action
- Warn consumers of the hazard the product presents
- Offer consumers a remedy in the form of a repair, replacement or refund, and
- Monitor how your recall is tracking to make sure consumers receive a remedy.
Contact online marketplaces
Many online marketplaces have policies and procedures in place to support you when recalling a product.
Contact all of the online marketplaces you used to sell the product to find out what help they can give you when recalling a product. This may include identifying and contacting consumers who purchased a recalled product, and support consumers with accessing a remedy.
Tools to help run a product safety recall
The updated guideline has essential information and tools to support you when running a recall – including a checklist, sample messages, templates and recall plan.
Learn more about Australian product recall information.
