Gumtree Australia Support Knowledgebase - Important information from the ACCC : Conducting an effective product safety recall - A guideline for suppliers
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Important information from the ACCC : Conducting an effective product safety recall - A guideline for suppliers



New information about recalling consumer products

The Australian Competition and Consumer Commission (ACCC) has simplified information to help suppliers understand how to quickly carry out a product safety recall.

Products sold to consumers must be safe. If a product is a risk to safety, or it doesn’t comply with a mandatory standard or product ban, your business may need to recall it.

Key steps to recall an unsafe product

  • Stop the supply of the product
  • Tell the ACCC within 2 days of taking recall action
  • Warn consumers of the hazard the product presents
  • Offer consumers a remedy in the form of a repair, replacement or refund, and
  • Monitor how your recall is tracking to make sure consumers receive a remedy.


Contact online marketplaces

Many online marketplaces have policies and procedures in place to support you when recalling a product. 

Contact all of the online marketplaces you used to sell the product to find out what help they can give you when recalling a product. This may include identifying and contacting consumers who purchased a recalled product, and support consumers with accessing a remedy.

Tools to help run a product safety recall

The updated guideline has essential information and tools to support you when running a recall – including a checklist, sample messages, templates and recall plan.

Learn more about Australian product recall information.