Message from NSW Fair Trading about e-mobility devices

Buying an e-bike, e-scooter, e-skateboard, or hoverboard in NSW?
Check the device and battery for a safety approval mark.  

New product safety requirements:

E-bikes, e-scooters, e-skateboards, self-balancing scooters, and associated lithium-ion batteries sold in NSW must meet strict new product safety requirements. These criteria have been introduced to ensure safe, compliant products are in-market, reducing the risk of associated fires.  
Devices and batteries must also carry an electrical safety approval mark from 1 February 2026, confirming the product has been tested, certified, and approved. 
So, check products for a safety approval mark, consisting of three letters followed by a range of numbers (e.g. NSW12345). If you don't see an approval mark, ask the retailer to provide you with one. If they can't, don't buy the product.

New information requirements: 

Retailers must also provide customers with clear and accurate safety information at the point of sale or supply. This includes details about safe use, charging, storage, fire prevention, and disposal of vehicles and their batteries.  
So, make sure you receive essential safety information at the point of sale or supply of your device.

Report a safety concern:
 
If you are aware of an unsafe product, alert the supplier about the issue and report it to NSW Fair Trading by calling 13 32 20 or submit a complaint online. 
You can also report an unsafe product to ACCC Product Safety. Review the product safety recall list first. 

For further information:

Buying an e-bike: Know the rules 
New safety standards for e-micromobility products 
New information standard for e-micromobility products 
New standards for lithium-ion e-micromobility devices fact sheet 
Lithium-ion battery safety fact sheet 
Lithium-ion battery safety and e-micromobility devices