Gumtree
Guidelines for Writing a Review
At Gumtree, we value honest feedback to help our community trade with confidence. To ensure our platform remains a safe and helpful environment for everyone, all reviews must follow these guidelines.
Review Standards
To be published, your review must meet the following criteria:
At Gumtree, we value honest feedback to help our community trade with confidence. To ensure our platform remains a safe and helpful environment for everyone, all reviews must follow these guidelines.
Review Standards
To be published, your review must meet the following criteria:
- Relevance: The review must be based on a genuine interaction or transaction related to the specific listing.
- Proof of Interaction: You should only review a user if a deal was agreed upon, a service was performed, or a significant professional interaction took place.
- Clean Language: We do not tolerate profanity, hate speech, or offensive and threatening language.
- Privacy First: Do not include sensitive information such as residential addresses, phone numbers, email addresses, or external website links.
- No Spam: Reviews must not contain commercial promotions, advertisements, or irrelevant links.
What Happens if a Review Violates These Rules?
If a review does not meet our Community Guidelines, it will be blocked or removed.
- Automated Blocking: If you receive the message, "Your review doesn’t meet our Community Guidelines. Please remove any offensive, threatening, or inappropriate content and try again," you must edit your text to remove the prohibited content before it can be submitted.
- Reporting & Appeals: Any user can report a review they believe is unfair or breaches our terms. Our Customer Support team will investigate these reports and may remove the content at our discretion.
- Negative Reviews: We do not remove reviews simply because they are negative. To keep the system honest, negative feedback will remain active as long as it is respectful, factual, and complies with the rules above.
Our Right to Moderate
We reserve the right to refuse or delete any content that we believe is inappropriate or breaches our Terms of Use. We aim to be fair, but our priority is maintaining a respectful marketplace for all Australians.
Need help? If you have questions about a specific review or our guidelines, please click "Contact Us" in the footer of any page. We’re here to help!
