Gumtree Australia Support Knowledgebase - Safety - Why am I getting an error about unsupported HTML when I try to post an Ad?
Homepage-Icon-SVGs Homepage-Icon-SVGs Homepage-Icon-SVGs Homepage-Icon-SVGs Homepage-Icon-SVGs
Experiencing tech issues? Update your app to the latest version. More details: Current technical issues & troubleshooting
Be wary of requests for your email address sent in an image format. Gumtree does not use a delivery service or Gumtree Bot. We will never send communication via text or Whatsapp. Click here for more help

Why am I getting an error about unsupported HTML when I try to post an Ad?



Gumtree does not allow HTML in ads posted on the site as some HTML and JavaScript functions can be used for malicious purposes. To ensure our community is protected against this Gumtree does not permit the use of HTML or JavaScript functions.

Errors can also occur if you compose your Ad in another program and then try to copy and paste it into the Ad contents box. To avoid this error, first paste the Ad's contents into Notepad be sure to remove any HTML links and then copy and paste it from there into the Ad contents box. If you continue to encounter this error and are not pasting into the edit box, then click on "Contact Us" link located at the bottom of our help pages and log a ticket as we'd be happy to help.