Gumtree Australia Support Knowledgebase - Basics - Why can't I see a phone number?
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Why can't I see a phone number?

Since Gumtree is meant for transactions across Australia, we are unable to accept responses to ads on Gumtree from outside of Australia. This is to ensure we protect our advertisers from potential spam and protect you from potential trust issues. 

If you are not overseas and located in Australia and using a VPN, please disconnect and try again. A VPN is a Virtual Private Network; a technology that creates an encrypted connection over a less secure network. 

You may be using a VPN if you're connected to the internet at your workplace/ office, or at home on a work computer especially if your company's headquarters is located overseas.

If you have purchased a feature for your Ad and it has been removed due to the reasons above, you will receive a refund within 3-5 business days. 

If you still cannot see a phone number please contact us here.

Why is my phone number masked in the description of my Ad?

We want to protect you from spam. We strongly encourage you to keep contact details such as email addresses and phone numbers out of the description of your ad, as we believe including these details makes you vulnerable to spammers. Phone numbers will be masked in both the phone number field, as well as the main body of the ad. We'd rather you use the available phone number field and communicate via email through the "Poster Contact Information" which will allow you to assess the enquiry you receive.