At Gumtree, we are dedicated to maintaining a secure and trustworthy platform for all our users. We understand that having your message held by moderation can be perplexing, and we want to provide you with a clear understanding of our content moderation process.

1. How moderation works:

Behind the Scenes: We employ a combination of advanced artificial intelligence technology and human reviewers to combat fraud, phishing, and scams on our platform. AI helps us proactively detect and remove content (ads, photos, messages) that violates our Terms of Use, but sometimes, our technology holds content for manual review by our human moderators.

2. Request a Review:

Your Feedback Matters: If you believe that your held content adheres to our Terms of Use, please inform us. We understand that mistakes can happen, and your input is invaluable in ensuring fairness. Let us know when you disagree with our decision, and we'll assess your case promptly.

3. Continuous Improvement:

Working Together: We acknowledge that our content moderation process isn't flawless, and we appreciate your patience and understanding. By notifying us of your concerns, even if we cannot resolve every individual case, you contribute significantly to enhancing our platform for everyone.

Thank you for being a part of the Gumtree community. Your vigilance and cooperation empower us to create a safer online environment for all users. If you have any questions or concerns, please don't hesitate to reach out. Together, we can make Gumtree a better place for everyone.