Gumtree Australia Support Knowledgebase - Technical Issue - Can't log in, post an ad, upload photos, or enter a verification code?
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Can't log in, post an ad, upload photos, or enter a verification code?

If you're having some trouble logging in, posting your ad, adding photos, or entering a verification code when prompted, it might just be that your browser needs updating or refreshing. If you're using the app, please make sure to uninstall and reinstall. Alternatively, please try a different browser.

You may also need to clear your browsing data. Cached data in cookies can sometimes conflict with Gumtree if a page has been updated, resulting in errors when you attempt to load the page again.

If you are seeing a 403 error when trying to sign in, please try the above or change your password.

How to clear browser data:

Google Chrome:

  1. In the top right corner of the browser you will see three vertical dots. Click the dots.
  2. Select the History option.
  3. Click Clear browsing data.
  4. Check off all three boxes: cookies, plug-in data and cached data and files.
  5. From the time range drop down menu, select All time.
  6. Click the Clear data button.
  7. Restart your browser.

  1. From the History menu, select Clear Recent History. (if the menu bar is hidden, press Alt to make it visible).
  2. From the Time range to clear drop down menu, select Everything.
  3. Next to Details, click the down arrow and select all items.
  4. Click Clear now.
  5. Restart your browser.

  1. Click the History tab, in the top menu.
  2. Select Clear History and Website Data
  3. Select the time range ‘all history’
  4. Click Clear History.
  5. Restart your browser.

Microsoft Edge:
  1. In the top right, click the Hub icon (it looks like a star with three horizontal lines).
  2. Click the History icon (it looks like a clock) and select Clear all history.
  3. Select Browsing History, Cookies and Saved website data and Cached data and files.
  4. Click Clear.
  5. When you see the All Clear! message, restart your browser.

Please note - these steps may remove any saved login info. 

If you’re still experiencing difficulties after trying these suggestions, please contact us here and we’ll be happy to help troubleshoot.