Gumtree Australia Support Knowledgebase - Policies - Current technical issues & troubleshooting
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Experiencing tech issues? Update your app to the latest version. More details: Current technical issues & troubleshooting
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Current technical issues & troubleshooting



Please review our current technical issues and troubleshooting steps before reporting the problem to our team. 


Update your Gumtree App to the latest version to benefit from any fixes deployed in the App.  

Gumtree Au Android 11.20.1
Gumtree AU iOS 20.21.0 



1. Trouble Making Payment for an Item - User to User Transaction

The ability to make user-to-user PayPal payments through Gumtree has been discontinued in preparation for an integrated Gumtree Pay system we have in the works. This has not been released yet, please keep an eye out on your emails and our help pages for more information. Note that Gumtree will never send you messages asking you to click on a link to make a payment or fill in your details. Everything we do is integrated... if it's not on Gumtree, it's not us!

2. Option to Rate another user is not visible

NOTE: The option to rate another user becomes visible only once each has sent three or more messages in Gumtree Messenger. 

3. Photos are blurry in mobile app

This is currently resolved. Please make sure you've updated to the latest available app version from the Google Play Store or Apple App Store.

4. Saved Searches "read" notification no longer resets.

This is currently resolved. Please make sure you've updated to the latest available app version from the Google Play Store or Apple App Store.

5. Unable to open app after updating

This can be resolved by completely uninstalling the app, then re-downloading it. If you are using a Samsung device, be sure to download the app directly from the Google Play Store, instead of the Samsung app store.

6. Unable to download new app, device incompatible

The Gumtree app requires iOS 15 or Android 10 and later. Older versions of the app are unfortunately not available.
If updating your operating system is impossible due to the age of your device, then please consider using Gumtree through the browser on your phone.

7. Greyed out checkout button when trying to pay for pet ads

This has been resolved in the latest app update. Check the Google Play Store for app version 11.5.0 or later.

8. Car ad filters not updated in a Saved Search

Our team is hard at work investigating this. To help us along, please contact the Help Desk with screenshots, your app version, and device make & model here: here

8. Receiving an error when trying to pay for a feature or listing fee

This can be resolved by clearing your cookies and cache. You can find more information on how to do this here

If you’re still experiencing difficulties after trying any of these suggestions, please contact our help desk here and we’ll be happy to help.