Gumtree Australia Support Knowledgebase - Phishing, Suspicious Emails, and Latest Scam Trends
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Phishing, Suspicious Emails, and Latest Scam Trends



Phishing scams

Phishing scammers use fraudulent emails or SMS to trick users to access fake websites or share personal information, in the hope of accessing private account or login information.

Trends - click the sections below to learn more

  1. Trending Scam - Gumtree Account Verification / “We need to confirm you have access to this account”
  2. Trending Scam - Gumtree Messages from: Gumtree Bot or a Gumtree employee
  3. Trending Scam - Gumtree Delivery Scam via Whatsapp and/or SMS
  4. Fake URL examples
  5. Signs it’s a spoof/phishing email
  6. SMS Scams
  7. Requests to pay with PayPal - Friends and Family/gift
  8. Fake escrow sites
  9. Fruit Picking and Farm Jobs

 

  1. Trending Scam - Gumtree Account Verification / “We need to confirm you have access to this account” 


Scammers pretending to be Gumtree have sent emails to our users asking them to confirm their registration on Gumtree. Be wary of suspicious emails, texts and/or WhatsApp messages that ask for personal information and keep those passwords safe!

It looks like this:













 

  1. Trending Scam - Gumtree Messages from: Gumtree Bot or a Gumtree employee

Be wary of Gumtree Messages from Gumtree Bot or anyone claiming to be a Gumtree employee. A request for your email address is oftentimes sent in an image format. These scammers want to communicate with you over email to complete the scam.

Legitimate buyers and sellers are unlikely to want to be emailed if they are contacting you via Gumtree Messages. Gumtree is not involved in any transactions between a buyer and seller, will never request your email address and do not offer courier services.

NOTE: If you receive a Gumtree message requesting your email address, or to scan a QR Code for funds to be deposited, we recommend you immediately stop communicating with the person and notify the Gumtree team.















  1. Trending Scam - Gumtree Delivery Scam via Whatsapp and/or SMS

Gumtree does NOT currently offer delivery and is not affiliated with any delivery service. If you receive any Whatsapp or SMS messages from potential buyers offering Gumtree delivery as a service, do NOT click on the link or enter your payment details. Sellers have the option to offer shipping in certain categories, however Gumtree does NOT offer a delivery service.

You should immediately end the conversation and report this activity to our customer support team here. If you have already provided your payment details, please contact your bank or credit card provider so they can assist further.

  1. Fake URL examples

All official Gumtree pages will always contain gumtree.com.au/ in the URL with a forward slash after the .au/. If you see a link with a different format it is most certainly a phishing attempt. If you come across any fake URLs please report the links to us here.
 

Examples of a fake URL:

gumtree-au.delivery-processing.store/receipt

Chrome: