Gumtree Help Desk is a categorized collection of answers to frequently asked questions (FAQ) and articles. You can read articles in this category or select a subcategory that you are interested in.

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Important articles!
 I can't reveal phone numbers on the app
   We’re currently experiencing a technical issue with the Gumtree app; you may not be able to access phone numbers on ads. Our team is working hard to resolve this, but in the meantime yo...
 Can't log in, post an ad, upload photos, or enter a verification code?
 If you're having some trouble logging in, posting your ad, adding photos, or entering a verification code when prompted, it might just be that your browser needs updating or refreshing. If you're usin...

Posting an Ad
How can I include images - photos in my Ad?
How do I post an Ad?
Is it free to post an Ad on Gumtree?
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Posting Problems
How can I reduce image size?
I can't find my ad. What's happened?
Can't log in, post an ad, upload photos, or enter a verification code?
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Searching & Replying to Ads
How do I reply to an Ad?
Why can't I see the repliers email address in the response I received?
How do I respond to a reply I received?
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Gumtree Policies
Gumtree Terms of Use
What are the General posting rules?
Gumtree Privacy Policy
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Managing My Ads & Account
How do I delete my ad?
What does linking my PayPal to Gumtree account do?
How can I pause my ad to take it out of search while I deal with potential buyers, or while I'm on holiday?
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Staying Safe using Gumtree
I received and SMS asking me to respond on email. How do I know if this is legitimate?
Buying & Selling - top tips for staying safe
What are the scams I should watch out for?
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Promoting My Ads
How can I increase the chance of getting a good response to my Ad? You can purchase features to stand out
I paid for a feature but can't find my Ad on the site. Why?
What payment methods are accepted?
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Gumtree for Business
How can I sell on Gumtree?
How can I have my website appear in Sponsored Links?
How can I advertise my business on Gumtree using banners?
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Gumtree iPhone and Android apps
Why can't I reveal phone numbers when browsing ads?
How do I get the Gumtree iPhone app?
How do I get the Gumtree Android app?
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About Gumtree
What is Gumtree?

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