Gumtree Help Desk is a categorized collection of answers to frequently asked questions (FAQ) and articles. You can read articles in this category or select a subcategory that you are interested in.

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Important articles!
 I've received an email asking for personal details - "Confirm your Identity"
 Recently, some of our community members have received an email that appears to be from "The Gumtree Team" asking them to send a lengthy list of details in order to confirm their identity.This is a phi...
 Why am I getting an "API 500" error when using the app?
 If you're seeing an API 500 error when trying to post an ad from the iPhone or iPad app, please uninstall and reinstall the app. Please contact us here if you're still having any trouble.   Ke...

Posting an Ad
How can I include images - photos in my Ad?
How do I post an Ad?
Is it free to post an Ad on Gumtree?
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Posting Problems
How can I reduce image size?
I can't find my ad. What's happened?
Why have I not received a posting confirmation email?
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Searching & Replying to Ads
How do I reply to an Ad?
Why can't I see the repliers email address in the response I received?
How do I respond to a reply I received?
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Gumtree Policies
Gumtree Terms of Use
What are the General posting rules?
Gumtree Privacy Policy
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Managing My Ads & Account
How do I delete my ad?
How can I pause my ad to take it out of search while I deal with potential buyers, or while I'm on holiday?
Editing your ad for FREE
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Staying Safe using Gumtree
I received and SMS asking me to respond on email. How do I know if this is legitimate?
Buying & Selling - top tips for staying safe
What are the scams I should watch out for?
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Promoting My Ads
How can I increase the chance of getting a good response to my Ad? You can purchase features to stand out
I paid for a feature but can't find my Ad on the site. Why?
What payment methods are accepted?
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Gumtree for Business
How can I sell on Gumtree?
How can I have my website appear in Sponsored Links?
How can I advertise my business on Gumtree using banners?
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Gumtree iPhone and Android apps
Why can't I reveal phone numbers when browsing ads?
How do I get the Gumtree iPhone app?
What devices are supported by the Gumtree iPhone app?
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About Gumtree
What is Gumtree?
Site Announcements
Category Changes - Boats, Jobs, Business Services and Real Estate!
Category Changes - Community and Events & Tickets!
Gumtree iPad app

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