Gumtree Help Desk is a categorized collection of answers to frequently asked questions (FAQ) and articles. You can read articles in this category or select a subcategory that you are interested in.

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Staying Safe using Gumtree

How do I stay safe while using Gumtree? Article rated 4.3/5.0
While most people experience successful, hassle free transactions on Gumtree we recommend all users are aware of our top Buying and Selling tips to help get the best experience. One of the best ways ...
What do I do if I have been defrauded? Article rated 3.6/5.0
If you feel that you've been the victim of fraud, please contact us here and send through all the information you have about the ad (ideally the ad number) and or the email address of the ad...
What are the scams I should watch out for? Article rated 4.4/5.0
  While the vast majority of experiences on Gumtree are successful and hassle-free, we always recommend our users to follow these simple steps to ensure they get the best out of their use of Gum...
Reporting ads Article rated 2.4/5.0
Gumtree is a community site. We rely on your feedback to keep the site friendly and safe. We like to think of it as you, the Gumtree community, policing the site and keeping out the bad guys.   ...
How do I report scams or fraud? Article rated 2.7/5.0
If you see an ad on the Gumtree site that you suspect is Spam, illegal, or otherwise violates Gumtree's policies, please click on the links found under "Report this Ad" in the top right of the ad's pa...
What is flagging / reporting an ad? Article rated 3.0/5.0
Flagging an Ad brings the Ad to the attention of our community support team. They can then investigate the Ad and remove Ads which violate the site policies from Gumtree. To flag an Ad, use the lin...
Does Gumtree work with law enforcement? Article rated 3.2/5.0
Gumtree works with local and international law enforcement agencies to help keep the site free from scams and other illegal activities. We’re committed to keeping Gumtree a safe place, and will ...
How do I report a violation of my intellectual property? Article rated 2.9/5.0
If you have a good faith belief that a listing on Gumtree infringes your copyright, trademark, or other intellectual property rights, please download our Notice of Infringement form, fill it out, and ...
How do I report a spoof/fraudulent email or web site? Article rated 2.9/5.0
One of the biggest threats to the security of your Gumtree account is fraudulent email and Web sites, called spoof email and spoof Web sites. Spoof emails look like real Gumtree emails and include lin...
Buying & Selling - top tips for staying safe Article rated 4.6/5.0
While most individuals who use Gumtree have success with buying, selling, renting or connecting with others, from time to time we do receive reports of people attempting to scam or defraud our users. ...
Accommodation - top tips for staying safe Article rated 4.6/5.0
View properties in person. Gumtree is a local community site and we encourage face-to-face, local, trading. People willing to rent a property without seeing it/ or the prospective tenant first, even...
Jobs - top tips for staying safe Article rated 4.4/5.0
You should find out as much as you can about the company from independent resources before taking up a position. If you are an employer, follow up on references and check on their authenticity. Mee...
Suspicious Email - Phishing attempt Article rated 3.5/5.0
Some of our users have reported receiving suspicious emails asking for: confirming identity to avoid fraud attempts account verification indicating an ad supposedly posted using your account was ...
How do I check email headers to see if email I received is from Gumtree? Article rated 3.7/5.0
Phishing emails look like real Gumtree emails and include links to spoof / fake web sites. While these phishing web sites may also look like Gumtree, they are fake sites designed by fraudsters to stea...
I received and SMS asking me to respond on email. How do I know if this is legitimate? Article rated 4.9/5.0
An SMS message from a potential buyer asking you to respond on email could be a scam. Legitimate buyers and sellers are unlikely to want to be emailed if they are contacting you via your phone. If you...
"Chris More" Scam Article rated 3.9/5.0
  Some users have reported to us that they have received an SMS from Gumtree asking to verify their account. The SMS will look similar to the following:   This is Chris More, working with...
National Consumer Fraud Week 2012 - Slam Scams! Article rated 3.9/5.0
  Is your online purchase the real deal? Scammers love the ease of trading online too Consumers and businesses are increasingly buying and selling online. Unfortunately, scammers are too....
How do I stay safe when buying concert and event tickets? Article rated 4.3/5.0
  When buying tickets for events please be aware that some tickets may have terms printed on them that limit the ability of the original buyer to sell them to someone else. Please ch...
How do I stay safe while buying a mobile phone on Gumtree? Article rated 4.7/5.0
  Perform a mobile phone IMEI check to see if the handset is reported lost or stolen. IMEI is the International Mobile Equipment Number which is a unique identity number for your mobile phone ...
Don't deposit money into someone's bank account or use money transfer services Article rated 4.3/5.0
We have found that one of the best ways to address this problem is to ensure that all transactions take place locally and in-person. Remember that Gumtree is a local classifieds web site and you ...
I've received an SMS, what do I need to do to stay safe? Article rated 4.4/5.0
If the SMS message requests you to reply via email - simply ignore this SMS, this is most likely an attempted fraud Only trade with local buyers who you can meet in person Do not engage in oversea...
How to buy a pet safely? Article rated 4.6/5.0
Never send or wire money to sellers. This includes never mailing a cheque or using payment services like Bidpay, Western Union or Money Gram. It is our belief that these forms of funds transfer are ...
How to pick a quality business service? Article rated 3.7/5.0
  Conduct your own independent research. Search the business name on the internet and see the feedback against the business or call your states department of fair trading office to see if ther...
Gumtree’s tips for buying a second-hand car Article rated 3.9/5.0
1.    Know your budget: Dedicate time to researching what’s out there and the average price of your desired model. Prices that seem too good to be true most likely are. 2.&n...
Gumtree’s tips for selling a second-hand car Article rated 4.3/5.0
Take someone with you – ideally ask a friend to accompany you when selling your vehicle. Ask to see some ID. If you are going to let someone test drive your vehicle we recommend that you ask ...
How do I report issues to the Police if I've been defrauded? Article rated 2.7/5.0
Whether you’ve been defrauded by someone or you think you’ve discovered stolen goods, we recommend that you always contact your local police to report the incident and get a reference numb...
National Consumer Fraud Week 2013 - Outsmart the scammers Article rated 3.5/5.0
  Have you ever bought or sold something online, only to find that the person at the other end isn’t the real deal? National Consumer Fraud Week 2013 is all about outsmarting scammers o...
National Consumer Fraud Week 2013 - Outsmart the scammers Article rated 3.2/5.0
Outsmart the Scammers! National Consumer Fraud Week 17 – 23 June 2013 An Australasian Consumer Fraud Taskforce initiative     Have you ever bought or sold somethin...
Dodgy email from "Gumtree Security" asking for personal info Article rated 3.4/5.0
If you've received an email claiming to be from "Gumtree Security" asking you to send through copies of your ID, passport, or bills; please ignore as it is not a legitimate request from us. For more ...
New Scam Trend: Load and Go Cards Article rated 4.0/5.0
Load and Go CardsWe always advise you to deal face-to-face however, we've received reports that some of our users are still transferring money and unfortunately falling victim to scams.It's been repor...
Don't scan a copy of your bank cheque and send to a seller Article rated 4.6/5.0
This is a Seller side scam so please read! We've heard of few cases where a seller has asked a buyer to "scan a copy of the bank cheque" that they will pay for the item with. The way the scam works ...
Voice Message Spoof Email Article rated 3.9/5.0
Some users have reported to us that they were sent an email stating they have received a voice message on Gumtree. This is a phishing email that will look similar to the following:******************...
New Scam Trend: Ukash Vouchers Article rated 4.4/5.0
Ukash VouchersWhile we always advise users to complete face-to-face transactions, it's been reported to us that fraudsters are using Ukash Vouchers to scam users.Here’s how it can work:   ...
Online Scam Tactics Article rated 2.7/5.0
Recently we’ve had several reports from users about transactions that seemed innocent at first, but ultimately were a scam. We understand that online transactions can be simple and convenient, b...
Fruit picking and farming job scams Article rated 3.6/5.0
We’ve recently had reports of a job scam involving fruit picking and other related farming jobs. These ads are targeting backpackers and are offering employment and accommodation for an up-front...

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