Gumtree Australia Support Knowledgebase - Safety - I can't find my Ad what happened?
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I can't find my Ad what happened?



If you can't find your ad on the site then first try the following:

  1. Go to the Gumtree homepage
  2. Enter your 10-digit ad reference number into the search box. This can be found in the confirmation email sent to you when you posted your ad.
  3. Click search

  4. If this search doesn't locate your ad, and instead you see a message saying that no ads could be found then your ad is not currently live on the site.

Reasons why your ad may not yet be live

  1. Your ad is still being processed

    If you recently posted or edited your ad it can take anywhere from a few seconds to a few hours for an ad to go through the system and appear online. Give it a few hours just in case there is a delay in the system.
     
  2. Your ad has expired

    If you posted your ad some time ago, it may have expired. Learn about ad expiration.
     
  3. Your ad has been removed for a posting violation

    You can see why has my ad been removed.